Frequently Asked Questions

Answers about orders, payments with PayPal, subscriptions, privacy and support.

Last updated October 23, 2026

Orders and delivery

How do I get my product after paying?

As soon as PayPal confirms your payment, your order is marked Paid. File products unlock a secure download on the confirmation page. For websites, automation and builds we email you within 1 to 2 business days to collect what we need.

How long does a project take?

Templates are instant. A landing page or small website usually takes about a week after we receive your content. Custom games and larger builds are scoped with you first. You will get a clear timeline by email.

Can I see a demo before I buy?

Yes. Many product pages include a live demo link or video. If not, use the "Ask about this" button and we will share a similar project.

Payments with PayPal

Is it safe to pay on this website?

Yes. You pay on PayPal's secure window. We never see or store your card number or PayPal password, and we verify every payment with PayPal on our server before marking an order paid. Read Payments and PayPal.

Do I need a PayPal account?

In many countries PayPal lets you pay as a guest with a debit or credit card. Availability depends on your location and PayPal's rules.

I paid but my order still says Pending. What now?

Some payments take a few minutes. Refresh the page. If it stays pending, email us the PayPal transaction ID and your order reference and we will confirm it manually.

Which currency is used?

Prices are charged in USD. If your PayPal balance uses another currency, PayPal shows its conversion before you confirm.

Monthly plans

How do I cancel my monthly plan?

Open PayPal, go to Settings, then Payments, then Manage automatic payments, select JS and press Cancel. Future charges stop and the current month remains active.

What does the Monthly Care Plan cover?

We maintain your websites and handle technical needs from development to the end, billed monthly. The product page lists exactly what is included.

Refunds

What is your refund policy?

Full refund before delivery or start of work, and within 7 days if the product is materially different from its description and we cannot fix it. Details are on the Refund and Delivery Policy.

Privacy and security

What personal data do you collect?

Only what is needed: your name, email and message when you contact us, and order details when you buy. Visit statistics are anonymous and store no names, emails or IP addresses. See the Privacy Policy.

Do you sell my data or send marketing emails?

We never sell personal data. We only send emails about your order or enquiry unless you clearly ask to receive updates.

How can I delete my data?

Email hello@jiisaaduddin.com from the address you used and ask us to delete it. We reply within 30 days. Some order records may need to be kept for accounting duties.

How do I turn off analytics?

Press "Essential only" on the notice, enable Do Not Track in your browser, or open https://jiisaaduddin.com/?notrack once. See the Cookies and Analytics Notice.

How do I know an email really comes from you?

We write only from hello@jiisaaduddin.com and never ask for passwords, card numbers or one-time codes. If in doubt, contact us through this website.

Services and support

Do you work with clients outside the Philippines?

Yes. We work online with clients worldwide. Time zone and language are agreed at the start.

Related: Privacy Policy · Terms of Service · Refund and Delivery Policy · Payments and PayPal · Cookies and Analytics Notice